José Capeles is a seasoned management professional with extensive expertise in leading profit-generating operations through strategic thinking and innovative approaches. He has a remarkable ability to manage multi-million dollar budgets and execute high-impact sales and marketing campaigns for major department stores. Throughout his career, José has consistently demonstrated his talent for developing highly productive, sales-driven teams by implementing effective employee productivity and customer satisfaction training programs.

With José's strategic vision and operational expertise, Capeles Agency is poised for a new era of growth and innovation. His leadership will be instrumental in driving our mission to deliver exceptional results for our clients and enhance our operational efficiencies. We are confident that José's contributions will significantly strengthen our team and elevate our performance to new heights.

CAREER HIGHLIGHTS:

• Successfully ranked as the #2 store in sales volume across Puerto Rico (Sears Holding Corporation).
• Led the store's reopening and reconstruction process post-Hurricane Maria.
• Managed brand partnerships and acted as Sears's spokesperson with local media in Puerto Rico.
• Created new standards and procedures to elevate the customer experience.
• Recruited, trained, mentored, and managed a 250-member team, ensuring outstanding customer service.
• Recognized as one of the top 3 stores in merchandise and facility standards across the Island. 
• Led a team of 250 employees, delivering profitable solutions and exceeding revenue goals.
• Consistently exceeded annual goals in profit sales, employee retention, and customer service.
• Directed day-to-day operations of a store generating more than $12 million in annual revenue.